FAQ — Frequently Asked Questions
How does the service work?
Upload your file, choose the source and target languages, add credits if needed, and start the translation. Most files are ready in seconds. You can then download your translated file.
Which file formats do you support?
We support PDF, DOCX, PPTX, XLSX, TXT. More coming soon. If your format isn’t listed, contact support and we’ll advise the best way to convert or upload.
How many languages are supported?
32 languages and growing. Popular pairs include English, Spanish, French, German, Arabic, Chinese, Japanese, Portuguese, Italian, and Turkish.
What are the job size limits?
Max per text job: 1,000,000 characters. Per document: as per the file-size limits its 30MB. If your file exceeds a limit, split it into parts or compress embedded media.
Will my document formatting be preserved?
Yes. We aim to keep tables, images, headings, bullet points, and layout intact. Complex designs may need minor manual touch-ups.
How accurate are the translations?
We use top-tier AI models tuned for natural, context-aware output.
How fast is delivery?
Most translations complete in seconds to a couple of minutes, depending on file size and language pair. Large or image-heavy PDFs may take longer.
How do credits work?
Buy prepaid credits with Visa or Mastercard and spend them per translation. No subscriptions, no auto-billing. Credits don’t expire.
How does pricing work?
Translation costs €5 worth of credits per document and €1 worth of credits per 1,000 characters. Prices are in euros, and credits are purchased on our website before submitting a translation.
Can I get an invoice or add VAT details?
We send a receipt to your email right after checkout. We don’t issue invoices and can’t add VAT/company details to receipts at this time.
Is my data secure and confidential?
Yes. We do not store your original documents. Only the final translation output is saved for your convenience.
Can I translate scanned PDFs or images?
We don’t support image or scanned PDF translation yet. Please upload text-based content only.
What if my translation looks off?
We provide 3 free retries for translation issues. If problems persist, please contact support.
Do you offer refunds?
If you have any issues with your translation or purchase, please contact support and we’ll help resolve it.
Can I use an API?
Sorry, we don’t offer API access for now.