Last updated: 13 October 2025

Your Company Name, [registered address] (“the Company”), provides professional online translation services through its website [yourdomain.com].

These Terms and Conditions (“Terms”) govern the use of the translation services offered by the Company (“the Service”) and constitute a legally binding agreement between the Company and each customer (“Customer”).

By placing an order, creating an account, or otherwise using the Service, the Customer agrees to be bound by these Terms. If the Customer does not agree, they must refrain from using the Service.

The Company provides its translation services solely via its website. It does not provide any Application Programming Interface (API), third-party integration, or developer access.

The Company is committed to full compliance with applicable laws and regulations. Consequently, the Service is not offered in restricted territories where such operations would violate sanctions, export laws, or other legal prohibitions. The Company reserves the right to block access to the Service and/or terminate this Agreement with immediate effect if the Service is used in or for the benefit of such restricted territories.

1. Definitions

1.1 “Agreement” refers to the legally binding contract between the Customer and Your Company Name governing the use of the translation services in accordance with these Terms and Conditions.

1.2 “Business Days” means Monday through Friday, excluding public holidays at the Company’s registered office.

1.3 “Characters” refers to the number of characters in the text submitted by the Customer for translation, counted in accordance with standard character encoding (e.g., UTF-8). Multi-byte characters count as a single character.

1.4 “Content” refers to any text, file, or document submitted by the Customer through the website for translation.

1.5 “Customer” refers to any individual or legal entity ordering or using the translation services provided by the Company.

1.6 “Order Button” refers to the button or action clearly marked to finalize the order process (e.g., “Translate Now,” “Place Order,” or similar) on the Company’s website.

1.7 “Processed Content” (also referred to as “Translated Output”) means the translated version of the Content processed by the Company’s Service.

1.8 “Sanctioned Party” refers to any individual or organization appearing on an applicable sanctions or restricted parties list maintained by the European Union, the United Kingdom, the United States, or the United Nations.

1.9 “Service” refers to the translation service provided by the Company through its website, including document translation and text-by-character translation, as described in the Service Specification.

1.10 “Service Specification” refers to the list of functionalities, features, file formats, and supported languages as displayed on the Company’s website at the time of ordering.

1.11 “Single-User License” refers to a license that allows one person (the Customer) to access and use the Service under their individual account credentials. The same person may access the Service on multiple devices but not simultaneously for multiple users.

1.12 “Website” refers to the Company’s official online platform [insert website domain] through which the Customer accesses and uses the Service.

2. Subject of the Agreement

2.1 Subject to these Terms and Conditions and the applicable Service Specification, Your Company Name provides the Customer with access to its online translation services through the Company’s website. The Customer may submit text or documents for translation and receive Translated Output in accordance with the selected service type and pricing displayed at the time of order.

2.2 Customers using paid services agree to pay the applicable fees as displayed during the online order process or as otherwise agreed in writing. Prices are clearly shown before order confirmation and are binding once the order is placed.

3. Services of Your Company Name

3.1 General

3.1.1 Your Company Name provides the Customer with access to its online translation service via the Company’s website for the duration and scope of this Agreement, as described in the Service Specification.

3.1.2 The Company temporarily stores the Customer’s Content and Translated Output only to the extent technically necessary to provide the Service (e.g., to process, review, and deliver translations). Any optional storage features—such as “saved translations” or account history—are provided at the Customer’s request and may be deleted by the Customer at any time. Unless otherwise required by law, all Content and Translated Output are automatically deleted within 90 days after the end of the Agreement or account closure.

3.1.3 The Company may process Content and Translated Output on servers operated by itself or by reputable third-party cloud providers. The Company determines the data-processing locations based on availability, performance, and applicable legal requirements. All processing is conducted under appropriate confidentiality and data-protection safeguards in accordance with the GDPR and other relevant laws.

3.1.4 The Company will only access Customer Content or Translated Output if necessary to (a) diagnose technical issues, (b) resolve errors, or (c) ensure Service functionality and security. In exceptional cases, Content may be stored in encrypted form for a maximum of 72 hours for debugging or recovery purposes and is automatically deleted thereafter. Access to such encrypted Content is restricted to authorised personnel bound by confidentiality obligations.

3.1.5 The Company does not use Customer Content to train or improve its translation models, unless explicitly stated and agreed upon in writing. Any future training-related features will require express Customer consent.

3.1.6 The Company may occasionally release new or experimental features marked as “beta” or “test” functions. These are provided voluntarily, free of charge, and without warranty. The Company may change or discontinue such functions at any time.

3.1.7 Any additional services—such as custom translation projects, editing, consulting, or integration assistance—shall only be provided upon separate written agreement between the Company and the Customer.

3.1.8 The Company may engage carefully selected subcontractors and third-party processors to assist in fulfilling its contractual obligations. Such parties act under written agreements ensuring equivalent confidentiality and data-protection standards.

3.1.9 Customers using team or multi-user accounts (if available) remain fully responsible for all use under their account credentials. The Customer must ensure that all authorised users comply with these Terms and immediately report any unauthorised or unlawful use of the Service.

4. Availability

4.1 Uptime target. Your Company Name aims to provide an annual average uptime of 97% for paid services. This target excludes: (a) planned maintenance; (b) events outside our reasonable control (e.g., internet/hosting provider outages, DDoS attacks, power failures, natural events, changes in law); (c) issues caused by the Customer’s hardware, software, network, or browser; and (d) extraordinary, short-term traffic spikes that require unplanned capacity adjustments.

4.2 Calculation. Subject to the exclusions in Section 4.1, availability is calculated as the number of hours the Service is operational divided by the total number of hours in the applicable calendar year.

4.3 Planned maintenance. Unavoidable downtime for planned maintenance will be notified to the Customer in advance (e.g., by email or notice in the account/dashboard) and, where feasible, scheduled during low-traffic hours (CET/CEST).

5. Conclusion of the Contract

5.1 Order flow. To conclude a contract for the Service, the Customer provides an email address and password (or uses a supported sign-in method), and enters billing details and payment information. A summary of the order will be shown for review. By agreeing to these Terms and the Service Specification and clicking the Order Button (e.g., “Buy now” / “Place order”), the Customer submits a binding offer to contract. Until clicking the Order Button, the Customer may cancel the process or correct input at any time.

5.2 Right to refuse. Your Company Name may refuse orders at its reasonable discretion (e.g., suspected fraud, sanctions compliance, unlawful use, or material misrepresentation). If refused, we will inform the Customer during or immediately after checkout.

5.3 Acceptance and contract formation. The contract is concluded when (a) an on-screen confirmation page loads after payment is successfully authorised, or (b) the Customer receives an order confirmation email—whichever occurs first.

5.4 Distance communication. As an alternative to the online checkout, the contract may be concluded via other means of distance communication (e.g., email) where expressly offered. In such cases, we will first provide these Terms and the Service Specification; the contract is concluded upon our explicit confirmation or by making the Service available.

5.5 Start of performance. We begin providing the Service immediately after the contract is concluded, unless stated otherwise during checkout or required by law.

5.6 Contract languages. The Agreement may be concluded in English or German. (Additional languages may be offered on the website for convenience; in case of discrepancies, the English version prevails unless mandatory local law states otherwise.)

6. Copyright and Intellectual Property

6.1 Licence to use the Service. Subject to these Terms and full payment of applicable fees, Your Company Name grants the Customer a non-exclusive, non-transferable, non-sublicensable, worldwide right to access and use the Service via the Website for the Customer’s own purposes during the term of the Agreement.

6.2 Website materials. Any guides, FAQs, or support materials made available on the Website may be used only for using the Service as intended. All rights not expressly granted are reserved by the Company.

6.3 Customer Content. The Customer retains all rights in and to the Content submitted for translation. The Customer grants the Company a non-exclusive, worldwide licence to host, store, reproduce, modify, process, translate, and transmit the Content solely to provide and support the Service (including security, troubleshooting, backup, and legal compliance), and to permit subcontractors/processors to do the same on the Company’s behalf.

6.4 Translated Output (ownership). Upon full payment for the relevant order, the Company assigns to the Customer—to the fullest extent permitted by law—all rights, title, and interest (if any) the Company may have in the Translated Output. If and to the extent an assignment is not possible in a given jurisdiction, the Company grants the Customer a perpetual, irrevocable, transferable, sublicensable, worldwide licence to use, reproduce, adapt, publish, distribute, and create derivative works of the Translated Output for any lawful purpose.

6.5 No model training without consent. The Company does not use Customer Content or Translated Output to train or improve its models unless expressly agreed with the Customer in writing (e.g., via a separate consent or DPA).

6.6 Company IP. The Service, Website, software, models, interfaces, and all related intellectual property are owned by the Company or its licensors. No rights are granted to the Customer except as expressly stated in these Terms. The Customer must not copy, modify, reverse engineer, or create derivative works of the Service or Website.

6.7 Third-party rights & warranties. The Customer represents that it has all rights, licences, and permissions necessary to submit the Content for translation and that processing the Content as permitted here will not infringe any third-party rights, breach confidentiality, or violate law.

7. Obligations of Customer

7.1 General use
7.1.1 The Customer may use the Service solely for the purposes agreed under these Terms. The Customer must not (and must not permit others to):
(a) use the Service in connection with critical infrastructure or safety-critical systems where failure could cause significant harm;
(b) use the Service in any unlawful way or to infringe third-party rights (including IP, privacy, or confidentiality);
(c) send spam or other unsolicited communications;
(d) perform load, benchmark, or capacity testing intended to stress, disrupt, or degrade the Service;
(e) build, train, or improve a competing translation service or model using the Service or the Translated Output;
(f) upload Content that the Customer is not legally permitted to disclose (e.g., due to confidentiality, export controls, or data-protection restrictions).

7.1.2 The Service is not intended for high-risk uses (e.g., medical, legal, or safety-critical decisions). The Customer remains responsible for reviewing the Translated Output for accuracy and suitability before relying on it.

7.2 Account security and resale
7.2.1 The Customer must keep login credentials secure and confidential and is responsible for all activities under the account.
7.2.2 The Customer may not resell, rent, or share access to the Service or account credentials with third parties unless expressly agreed in writing.

7.3 Data protection and lawful basis
7.3.1 The Customer is responsible for ensuring a lawful basis to submit any personal data within the Content and for complying with applicable data-protection laws (including the GDPR, where applicable).
7.3.2 Where required, a Data Processing Addendum (DPA) will be entered into; the Customer must not submit personal data that is prohibited or requires additional safeguards without first agreeing the necessary terms.
7.3.3 The Company will reasonably cooperate with the Customer to support compliance obligations documented in an executed DPA.

7.4 Indemnity for Customer Content
7.4.1 The Customer shall indemnify and hold the Company harmless from third-party claims, damages, fines, or costs (including reasonable legal fees) arising from the Customer’s unlawful use of the Service or from Content the Customer submits that infringes rights or violates law.
7.4.2 If a claim arises, the Company will promptly notify the Customer and, where appropriate, allow the Customer to direct the defence, provided that doing so does not prejudice the Company’s interests. Settlements require the Company’s prior written consent (not to be unreasonably withheld).

7.5 Third-party tools
If the Customer uses any third-party tools, plugins, or automations to interact with the Website (where permitted), the Customer must comply with those third-party terms. The Company is not responsible for third-party tools.

7.6 Prohibited automation and interference
The Customer must not use bots, scripts, scrapers, or other automated means to access or use the Service in a manner that exceeds normal human behaviour, circumvents technical limits, or interferes with Service operation.

7.7 Legal compliance, sanctions, and export
The Customer must use the Service only in compliance with applicable laws, including sanctions and export-control regulations, and must not use the Service on behalf of or for the benefit of a Sanctioned Party.

7.8 Support access (limited)
With the Customer’s request or consent, the Company may access limited account settings strictly for onboarding support, troubleshooting, and subscription administration. Any such access is logged and restricted to authorised personnel.

8. Remuneration

8.1 The Service operates on a prepaid balance (“Credits”) model. The Customer purchases Credits using a supported payment card (e.g., Visa/Mastercard). Credits are then deducted when the Customer orders translations.

8.2 Pricing models.
(a) Per-document: the Credits required for a specific document/job are shown before order confirmation.
(b) Per-character: charges are calculated on the number of source-text characters (UTF-8 or comparable encoding; multi-byte counts as one), billed per 1,000 characters (rounded up).

8.3 Currency, taxes, and fees. Credits are purchased in the currency shown at checkout. Prices include VAT where applicable unless marked “excl. VAT.” The Customer bears any bank, card, or currency conversion fees charged by their provider.

8.4 When funds are taken. Payment is taken at the time Credits are purchased. Orders draw down from the available Credit balance; orders will not proceed if there are insufficient Credits.

8.5 No invoicing. The Company does not offer post-paid invoicing, pay-on-receipt, or settlement by invoice. Access to paid features requires a sufficient prepaid Credit balance.

8.6 Credit usage and receipts. Each purchase of Credits and each deduction for an order will be recorded in the Customer’s account history. Receipts are provided electronically.

8.7 Refunds and chargebacks. Credits are generally non-refundable and non-redeemable for cash, except where required by law (including any applicable EU/EEA consumer withdrawal rights for unused Credits within the statutory period). If a payment is disputed or charged back, the Company may suspend the account and/or deduct the corresponding amount of Credits until the dispute is resolved.

8.8 Transfers and expiry. Credits are personal, non-transferable, and may only be used under the Customer’s account.

9. Term and Termination of this Agreement

9.1 Duration. The Agreement is concluded for an indefinite period.

9.2 Termination by Customer (convenience). The Customer may terminate the Agreement at any time by closing the account. Termination takes effect immediately upon confirmation. Any remaining Credits are handled in accordance with Section 8.8 (Transfers and expiry) and any applicable mandatory law.

9.3 Termination by the Company (for cause). The Company may terminate the Agreement with immediate effect if the Customer materially breaches these Terms (including Section 7), uses the Service unlawfully, or repeatedly violates acceptable-use rules after notice.

9.4 Suspension. The Company may suspend access (instead of terminating) where reasonably necessary to:
(a) prevent fraud, abuse, or security risks;
(b) address non-payment or chargeback affecting the Credit balance;
(c) comply with law or regulatory requests.
Access will be restored without undue delay once the underlying issue is resolved.

9.5 Sanctions. The Company may terminate the Agreement with immediate effect if the Customer is or becomes a Sanctioned Party or uses the Service for or on behalf of a Sanctioned Party.

9.6 Fraud or suspicious activity. Without limiting the foregoing, immediate suspension/termination may occur where there is a reasonable suspicion of fraudulent intent, including (by way of example):
(a) use of a non-existent or clearly invalid email or address;
(b) multiple registrations to obtain free or promotional benefits improperly;
(c) use of fraudulent, lost, stolen, blocked, or otherwise inadmissible payment methods;
(d) payment disputes or chargebacks without a valid reason communicated to the Company.

9.7 Effects of termination. Upon termination:
(a) the Customer’s right to access the Service ceases;
(b) the Company will delete or anonymise stored Content and Translated Output in accordance with Section 3.1.2 and applicable law;
(c) prepaid Credits are generally non-refundable and non-redeemable for cash, except where required by mandatory law (and subject to Section 8.7 on refunds/withdrawal for unused Credits).

9.8 Trials and promotional access. Where a free trial or promotional access is offered, either party may terminate such access at any time with immediate effect. Trials convert only if expressly accepted by the Customer.

10. Right to Withdraw (EU/EEA Consumers Only)

10.1 Right to withdraw. If you are a Consumer residing in the EU/EEA, you have the right to withdraw from this Agreement within 14 days without giving any reason.

10.2 Withdrawal period. The withdrawal period expires 14 days after the day the Agreement is concluded (i.e., the day you create an account and/or purchase Credits, whichever occurs first).

10.3 How to exercise. To exercise the right of withdrawal, you must inform Your Company Name of your decision to withdraw by an unequivocal statement (e.g., email or letter). You may use the model form below, but it is not mandatory. To meet the deadline, it is sufficient to send your communication before the period has expired.

10.4 Effects of withdrawal (Credits and services).
(a) Unused Credits. We will reimburse payments for unused Credits in full.
(b) Used Credits / services started. If you requested that we begin providing services during the withdrawal period (e.g., by placing a translation order that consumes Credits), you shall pay an amount proportional to the services already provided up to the time you informed us of withdrawal. We will deduct the value of used Credits and refund the remainder (if any).
(c) Full performance. If the service has been fully performed during the withdrawal period with your prior express request and acknowledgment that you would lose the right of withdrawal once the service is fully performed, you lose the right of withdrawal for that fully performed service.

10.5 Refund method and timing. We will reimburse without undue delay and no later than 14 days from the day we are informed of your decision to withdraw. We will use the same means of payment you used for the initial transaction unless you have expressly agreed otherwise; you will not incur any fees as a result of the reimbursement.

10.6 Model withdrawal form.
— To: Your Company Name, [registered address], [support email]
— I/We () hereby give notice that I/We () withdraw from my/our () contract for the provision of translation services / purchase of Credits.
— Ordered on () / received on ():
— Name of consumer(s):
— Address of consumer(s):
— Email used for account:
— Signature of consumer(s) (only if this form is notified on paper):
— Date:
() Delete as appropriate.

11. Warranty 

11.1 Consumers (EU/EEA and other jurisdictions). If the Customer is a consumer under applicable law, the Customer is entitled to statutory consumer rights in their country of habitual residence. Nothing in these Terms limits those mandatory rights (including any rights to remedies for lack of conformity under EU consumer law).

11.2 Business customers (B2B). For non-consumer Customers, the Company’s warranty for paid services is limited as follows:

11.2.1 Re-performance. If the Service is defective due to a failure attributable to the Company (e.g., access failure, delivery failure, corrupted output files, mischarging of Credits), the Company will re-perform the Service or provide an equivalent replacement within a reasonable time after receiving written notice.

11.2.2 Reduction/Refund. If proper performance is not achieved within a reasonable additional period, the Customer may request an appropriate reduction (limited to the affected order’s value or corresponding unused Credits) or, where re-performance is impossible or unreasonable, a refund of the affected portion.

11.2.3 Termination of the affected order. If repeated attempts to remedy the same defect fail, the Customer may terminate the affected order and receive a refund of the corresponding unused/affected Credits.

11.2.4 Notice of defects. The Customer must notify the Company of defects without undue delay in writing (email sufficient: [insert support email]) and provide reasonable detail (e.g., file IDs, timestamps, screenshots) to enable analysis.

11.2.5 Cooperation. The Customer shall cooperate at no cost by supplying documents, data, and reasonable information necessary to analyse and correct the issue.

11.2.6 Free/trial features. For non-chargeable, promotional, or trial features, the Company is liable for defects only where mandated by applicable law or where the Company has fraudulently concealed a defect or caused it intentionally or by gross negligence.

11.3 Scope of “defect” for translation services. Translation involves judgment and context. The warranty covers technical or service delivery failures (e.g., non-delivery, corrupted files, system errors, misapplied pricing). It does not cover purely subjective quality preferences where the Service has been duly performed. Customers should review Translated Output before relying on it for legal, medical, safety-critical, or regulatory purposes.

12. Liability and Compensation

12.1 The Company’s liability is governed by this Section 12. Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable law.

12.2 The Company is not excluding or limiting liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; (c) any liability which cannot be excluded under mandatory consumer law (including EU law); and (d) any liability expressly assumed under a written warranty.

12.3 For all other losses, the Company is liable only for foreseeable damages arising from a breach of essential contractual obligations (those whose fulfilment enables proper performance of the Agreement and on which the Customer may regularly rely). In such cases, liability is limited to damages typical and foreseeable at the time of contract.

12.4 To the extent permitted by law, the Company is not liable for: loss of profits, loss of revenue, loss of business or contracts, loss of anticipated savings, loss or corruption of data, loss of goodwill, or any indirect, incidental, special, or consequential damages.

12.5 Liability cap (B2B). For business Customers, and subject to Sections 12.1–12.4, the Company’s aggregate liability arising out of or in connection with the Service is limited to the total amount paid by the Customer to the Company in the twelve (12) months preceding the event giving rise to the claim (or, if shorter, since the start of the Agreement). For per-order claims, liability is further limited to the amount of Credits consumed for the specific order at issue.

12.6 The limitations in this Section apply equally to the Company’s employees, contractors, and processors.

12.7 The Customer remains responsible for ensuring the suitability and correctness of the Translated Output for its intended use, especially for legal, medical, safety-critical, or compliance-sensitive contexts, and for maintaining appropriate backups of Content and outputs.

13. Amendments

13.1 The Company may modify these Terms with effect for the future if there is a valid reason and the changes are reasonable considering both parties’ interests. Valid reasons include (for example): changes in law or case-law, security or technical requirements, operational or market changes, or the introduction of new features that require contractual adjustments. Changes must not alter the core service obligations without appropriate Customer consent.

13.2 The Company will provide the Customer the modified Terms in text form (e.g., email or in-account notice) at least eight (8) weeks before they take effect, highlighting the new provisions and their effective date. The Customer will have at least eight (8) weeks to accept or object. If the Customer does not object within that period, the modifications shall be deemed accepted. The notice will explicitly inform the Customer about: the right to object, the objection period, and the consequences of remaining silent. If the Customer objects within the period and continued adherence is unreasonable after weighing both parties’ interests, either party may terminate the Agreement without notice.

14. Final Provisions

14.1 Customer terms and conditions do not apply to this Agreement unless Your Company Name has expressly agreed to them in writing.

14.2 Amendments or side agreements (including any Service Specification or appendices) must be in writing. This also applies to any agreement to waive the written-form requirement.

14.3 The Customer may set off claims or assert a right of retention only where the counterclaim is undisputed, finally adjudicated by a court of competent jurisdiction, or arises from the same contractual relationship.

14.4 Your Company Name is neither willing nor obliged to participate in consumer dispute-resolution proceedings before a consumer arbitration board unless mandatory law requires otherwise. (EU consumers may also use the EU Online Dispute Resolution platform.)

14.5 This Agreement is governed by the laws of [Insert Country], excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods (CISG). If the Customer is a consumer, the mandatory consumer-protection provisions of the law of the consumer’s habitual residence remain unaffected.

14.6 For business customers (B2B), the exclusive place of jurisdiction for all disputes arising from or in connection with this Agreement is the competent court in [Insert City, Country]. This does not affect mandatory jurisdictions for consumers.

 

Service Specification

Online Translation Service

1.1 Access and credentials
Customers access the Service exclusively via the Website using their account and prepaid Credits (see Section 9). No API, desktop, or mobile app access is offered.

1.2 What you can do
Customers may (a) input text directly on the Website, and/or (b) upload supported documents for translation. The Customer selects a source language and a target language from the list shown on the Website at order time.

1.3 Processing and retention
Customer texts/files and their translations are processed only as long as necessary to perform the Service (see Sections 3.1.2–3.1.4). Optional “saved translations” or history features are at the Customer’s request.

1.4 Fair use and rate limiting
To protect Service availability for all users, the Company may slow or temporarily suspend processing where usage significantly exceeds normal, reasonable use or threatens Service stability. Measures will be proportionate.

1.5 Technical limits
Browser capabilities, script execution, and HTTP upload constraints may affect performance. The Website will notify the Customer if a limit is exceeded and, where possible, suggest corrective steps (e.g., split large files, reduce concurrent jobs).

1.6 Document translation (formats & sizes)
Document translation depends on correct readability/parsability of the file and cannot be guaranteed in all cases. Supported formats and size limits (reflecting the original limits) are:

• .docx / .doc — up to 30 MB
• .pptx — up to 30 MB
• .xlsx — up to 30 MB
• .pdf — up to 30 MB
• .txt — up to 1 MB
  

1.7 Characters and counting (text jobs)
For text-area jobs, billing is based on source-text characters, counted with standard encoding (e.g., UTF-8; multi-byte = one character). Billing occurs per 1,000 characters (rounded up), unless stated otherwise on the Website.

1.8 Job size caps
For stability, the Service applies the following caps:

• Per text job: up to 1,000,000 characters
• Per document: as per the file-size limits listed in 1.6

1.9 Languages
Supported source/target languages are shown on the Website at order time. Availability may vary by feature (e.g., text vs. document translation).

1.10 One file per process (website)
Unless the Website explicitly states otherwise, each translation process accepts one file per submission. Bulk/multi-file uploads may be offered as a separate feature where indicated.

1.11 Credits and transferability
Usage draws down from the Customer’s Credit balance (see Section 8). Credits are personal and non-transferable (see Section 8.8).

1.12 Service changes
Supported formats, size limits, and languages may be updated; material changes follow Section 3.2 (Changes to the Service).